Terms and Conditions
TERMS AND CONDITIONS
I. Basic provisions
These General Terms and Conditions (hereinafter referred to as "GTC") govern the relations between the parties to the purchase agreement, where on the one hand is the company Jan Ryška, www.repairedsticks.com, Býškovice 110, 75353 Býškovice, IČO: 76620034 as a seller (hereinafter referred to as the “Seller”) and on the other hand is the buyer (hereinafter referred to as the “Buyer”).
These General Terms and Conditions (in the sense of § 1751 of Act No. 89/2012 Coll., The Civil Code, as amended, hereinafter referred to as the "Civil Code") apply to purchases in the online store "www.repairedsticks.com" via the web interface www. repairedsticks.com (hereinafter referred to as the "web interface") operated by the Seller.
The buyer is a consumer or entrepreneur.
A consumer is any person who, outside the scope of his business activity or outside the scope of independent performance of his profession, enters into a contract with the Seller or otherwise deals with him.
A user is any natural or legal person who visits the web interface. The Buyer is also the User.
An entrepreneur is a person who independently carries out a gainful activity on his own account and responsibility in a trade license or similar manner with the intention of doing so systematically in order to make a profit. For the purposes of consumer protection, any person who concludes contracts related to his own business, production or similar activity or in the independent performance of his profession, or a person who acts in the name or on behalf of an entrepreneur, is also considered an entrepreneur. Entrepreneur for the purposes of the GTC means a person who acts in accordance with the previous sentence within his business activities. If the Buyer states his identification number in the order, then he acknowledges that the rules stated in the GTC for entrepreneurs apply to him.
By placing an order, the Buyer confirms that he has read these GTC before concluding the contract, an integral part of which is the pre-contract notice contained in Article II, the Complaints Procedure and the document "Methods of Transport", and that he expressly agrees with them, as amended. effective at the time of sending the order.
The Buyer is aware that by purchasing products that are in the Seller's business offer, no rights arise for the use of registered brands, trade names, company logos, etc. The Seller, unless otherwise agreed in a specific case by a special contract.
Goods sold through the web interface are various types of repaired hockey sticks, related accessories and other similar goods specified in more detail on the web interface. Before purchasing and using the products, we recommend that you familiarize yourself with some basic rules for the use, handling and maintenance of these products.
II. Pre - contractual notice
The seller states that
the cost of means of distance communication does not differ from the basic rate - this does not apply to possible contractual transport;
requires payment of the purchase price before taking over the performance by the Buyer from the Seller, or the obligation to pay an advance or similar payment relates to the Buyer's requirements for the provision of specific services, if required and provided;
The Seller does not enter into contracts, the subject of which is repeated performance, if it mediates such contracts, the shortest period for which the contract will be binding on the parties, the provider of the performance, if this price is fixed;
the prices of goods and services are listed on the website including VAT - we are not VAT payers, including all fees stipulated by law, however, the cost of delivery of goods or services varies according to the chosen method and transport provider and method of payment;
in the event that the Buyer is a consumer, such consumer has the right to withdraw from the contract (unless stated otherwise below), within fourteen days, which runs, in the case of a purchase contract, from the date of receipt of the goods;
a contract having as its object several types of goods or the supply of several parts, from the date of taking over the last supply of goods;
the consumer may not withdraw from the contract for the provision of services which the Seller has fulfilled with the prior express consent of the consumer before the expiry of the period for withdrawal from the contract;
on the supply of goods which have been adapted to the wishes of the consumer or to his person;
repair or maintenance carried out at a place designated by the consumer at his request; however, this does not apply in the case of subsequent repairs other than those requested or the supply of spare parts other than those requested;
on the delivery of goods in a closed package which the consumer has removed from the package and for hygienic reasons it is not possible to return;
in the event of withdrawal, the consumer shall bear the cost of returning the goods and, in the case of a distance contract, the cost of returning the goods if the goods cannot, by their nature, be returned by ordinary post;
the consumer is obliged to pay a proportion of the price in the event of withdrawal from the contract, the subject of which is the provision of services and the performance of which has already begun;
contract, resp. the relevant invoice will be stored in the electronic archive of the Seller, while registered users of the website also have access to this data in their profile;
in the event that the consumer has a complaint, he can file it via email, or a complaint can be made to the supervisory or state supervisor.
III. Contract
1. Order and conclusion of the purchase contract
The buyer can register on the web interface. Through the user account, you can order goods, manage orders and perform other tasks that the web interface allows. The Buyer chooses the username and password himself and is obliged to ensure that third parties do not learn about them. The seller is not responsible for any misuse of the user account by third parties.
The seller reserves the right to cancel inactive user accounts without compensation, as well as accounts through which these terms and conditions, good morals or the law are violated.
The web interface contains a list of goods and information about it, including the prices of individual goods. Prices of goods are listed including all taxes (including VAT), duties and other fees. The prices of the presented goods and the prices for packaging, transport and delivery remain valid as long as they are displayed in the web interface. Any discounts on the price of goods provided by the Seller to the Buyer cannot be combined with each other, unless the Seller expressly states otherwise.
The presentation of the goods placed in the web interface is of an informative nature and it is not an offer from the Seller (or its proposal to conclude a contract; § 1732 paragraph 2 of the Civil Code shall not apply).
An offer marked as "special" is valid until the stock is sold out or until the end of such an offer listed in the web interface of the store or until the offer is canceled or until the next offer update. The seller provides various types of discounts. Each discount has rules for application. In the event that the discount or discount coupon is applied by the Buyer in violation of the rules of the discount or discount coupon, the Seller has the right to refuse such application of the discount or discount coupon. In such a case, the Buyer is informed and will be offered the opportunity to process the order without this discount or redeemed coupon. The rules and conditions for applying a specific discount or marketing event are listed either directly with the discount or marketing event in the form of information, or there is a link to the web interface for the discount or marketing event, where the rules of the discount or marketing event are described in detail.
The buyer orders the goods through the web interface.
Prior to the binding sending of the order, the Buyer is informed of the recapitulation of the order, especially the type and quantity of goods, delivery address and final price, including delivery costs (depending on the chosen method of delivery) and any fees associated with the chosen method of payment. As part of the recapitulation, the Buyer has the last opportunity to change the entered data. The Buyer submits a binding order via the "Submit" button. The data stated in the binding order are considered correct by the Seller. The Buyer will be informed about the receipt of the order by the Seller.
The contractual relationship between the Seller and the Buyer arises (ie the purchase contract is concluded) by delivery of the acceptance of the order (acceptance, hereinafter "acceptance of the order"), which is sent by the Seller to the Buyer by e-mail to the Buyer's e-mail address. , and by paying the full purchase price or taking over the ordered goods by the Buyer, whichever occurs first. Acceptance of the order (acceptance) can be part of the confirmation of receipt of the order (if explicitly stated in the confirmation), or it can follow this confirmation separately.
If the Seller has doubts about the authenticity and seriousness of the order, he may contact the Buyer in order to verify it. The seller reserves the right to reject an unverified order. Such an order is then viewed as if it had not been placed.
The buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the Buyer in the use of means of distance communication in connection with the conclusion of the purchase contract (especially the cost of internet connection, the cost of telephone calls) shall be borne by the Buyer himself.
By the purchase contract, the Seller undertakes to deliver to the Buyer the goods specified in the order and the Buyer undertakes to take over the goods from the Seller or the carrier chosen by him and to pay the Seller the purchase price of the goods specified in the order. The purchase price also means the costs associated with the delivery of goods and any fees related to the chosen method of payment, the amount of which is stated in the web interface and will be stated in the order and its acceptance.
In the event that there is an obvious technical error on the part of the Seller when stating the price of goods in the web interface or during ordering, the Seller is not obliged to deliver the goods to the Buyer for this obviously incorrect price, even if the confirmation to Buyer was sent .
The Seller will notify the Buyer if the price stated for the goods in the web interface or during the order is no longer current. If the Buyer does not agree with the price increase, the Seller reserves the right to withdraw from the purchase contract.
The Buyer may cancel orders not yet confirmed by the Seller by telephone or email message at the contact telephone number, resp. email address of the Seller. All orders accepted by the Seller are binding. Later cancellation of the order is possible only after agreement with the Seller.
The concluded contract is archived by the seller for a period of at least three years from its conclusion, but no longer than for the period according to the relevant legal regulations, for the purpose of its successful fulfillment and is not accessible to third non-participating parties. Information on the individual technical steps leading to the conclusion of the contract is evident from these terms and conditions, where this process is clearly described.
2. Delivery of the subject of purchase
By the purchase contract, the Seller undertakes to hand over the thing that is the subject of the purchase to the Buyer and allow him to acquire ownership of it, and the Buyer undertakes to take over the thing and pay the purchase price to the Seller.
The Seller reserves the ownership right to the item, and therefore the Buyer becomes the owner only by full payment of the purchase price.
The Seller shall hand over the item to the Buyer, as well as the documents relating to the item, and shall enable the Buyer to acquire ownership of the item in accordance with the contract.
The Seller shall fulfill the obligation to hand over the item to the Buyer if it allows him to dispose of the item at the place of performance and notifies him in good time.
If the Seller is to send the item, it will hand over the item to the Buyer (entrepreneur) by handing it over to the first carrier for transport for the Buyer and allow the Buyer to exercise the rights from the contract of carriage against the carrier.
The Seller shall hand over the object of purchase to the Buyer in the agreed quantity, quality and design.
Unless it is agreed how the item is to be packed, the Seller shall pack the item according to custom; if they are not, then in the manner necessary for the preservation of the thing and its protection. In the same way, the Seller will provide the item for transport.
3. Transfer of risk of damage
A thing is defective if it does not have the agreed properties. The performance of another thing and defects in the documents necessary for the use of the thing are also considered a defect.
The Buyer's right from defective performance is based on the defect that the thing has when the risk of damage passes to the Buyer, even if it manifests itself later. The Buyer's right shall also be established by a later defect caused by the Seller in breach of his obligation.
The buyer will inspect the item as soon as possible after the risk of damage to the item has passed and will be convinced of its properties and quantity.
The risk of damage passes to the Buyer by taking over the item. It has the same consequence if the Buyer does not take over the item, even though the Seller has allowed him to handle it.
Damage to the goods, arising after the transfer of the risk of damage to the goods to the Buyer, does not affect his obligation to pay the purchase price, unless the Seller caused the damage by violating his obligation.
The delay of the party with the takeover of the thing gives the other party the right to sell the thing in a suitable manner after prior notice to the account of the delayer, after giving the delayer an additional reasonable period to take over. This also applies if the party is late in paying, which is conditional on the handover of the thing.
4. Seller's liability
The Seller is responsible to the Buyer that the item has no defects upon receipt. In particular, the Seller is responsible to the Buyer that at the time the Buyer took over the thing, the thing has the properties agreed upon by the parties and, in the absence of agreement, such features as the Seller described or expected by the Buyer with regard to the nature of the goods and advertising. ; the thing is suitable for the purpose stated by the Seller for its use or for which a thing of this kind is usually used; is the thing in the appropriate quantity, measure or weight; and the matter complies with the requirements of the law.
If the defect becomes apparent within 7 days of receipt, it is considered that the item was defective at the time of receipt.
The buyer is entitled to exercise the right to a defect that occurs in the consumer goods within two months of receipt, unless otherwise stated, but this does not apply to:
in the case of an item sold at a lower price for a defect for which a lower price has been agreed; the wear and tear of the item caused by its normal use; in the case of a used item, a defect corresponding to the degree of use or wear and tear that the item had when taken over by the Buyer; or if it follows from the nature of the matter.
For the Buyer-entrepreneur, the deadline for exercising the rights arising from defective performance may be adjusted differently, if this is explicitly stated for the given type of goods, the said deadline takes precedence. In this case, the goods are marked as follows.
The right of defective performance does not belong to the Buyer, if the Buyer knew before taking over the thing that the thing has a defect, or if the Buyer caused the defect himself.
If the item has a defect from which the Seller is obliged, and if the item is sold at a lower price or the item is used, the Buyer is entitled to a reasonable discount instead of the right to exchange the item.
5. Substantial breach of contract
The Buyer's rights from defective performance are governed by the relevant generally binding regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2158 to 2174 of the Civil Code).
If the defective performance is a material breach of contract, the Buyer has the right to:
to eliminate the defect by delivering a new item without a defect or by delivering a missing item, unless this is unreasonable due to the nature of the defect, but if the defect concerns only a part of the item, the Buyer may only request replacement of the part; if this is not possible, he may withdraw from the contract. However, if it is disproportionate due to the nature of the defect, especially if the defect can be removed without undue delay, the Buyer has the right to free removal of the defect;
to eliminate the defect by repairing the thing; at a reasonable discount from the purchase price; or
withdraw from the contract.
The Buyer shall inform the Seller which right he has chosen, upon notification of the defect, or without undue delay after notification of the defect. The Buyer cannot change the choice made without the consent of the Seller; this does not apply if the Buyer has requested the repair of a defect which proves to be irreparable. If the Seller does not eliminate the defects within a reasonable period of time or if it notifies the Buyer that it will not eliminate the defects, the Buyer may request a reasonable discount from the purchase price instead of eliminating the defect, or may withdraw from the contract.
If the Buyer does not choose his right in time, he has the rights as in the case of a minor breach of contract - see below.
The Buyer-Consumer is entitled to a reasonable discount even if the Seller is unable to deliver the goods he ordered, replace its part or repair it, as well as if the Seller does not arrange a remedy within a reasonable time or if arranging a remedy would cause the consumer considerable difficulties.
6. Minor breach of contract
If the defective performance is an insignificant breach of contract, the Buyer has the right to eliminate the defect or to a reasonable discount on the purchase price.
Until the Buyer exercises the right to a discount on the purchase price or withdraws from the contract, the Seller may supply what is missing or eliminate the legal defect. Other defects may be removed by the Seller at its option by repairing the item or by delivering a new item.
If the Seller does not eliminate the defect in time or refuses to eliminate the defect, the Buyer may request a discount on the purchase price, or may withdraw from the contract. The Buyer cannot change the choice made without the consent of the Seller.
7. Breach of contract in general
The Buyer has the right to deliver a new item or replace a part even in the case of a remediable defect, if he cannot use the item properly due to the recurrence of the defect after repair or due to a larger number of defects. In such a case, the Buyer - consumer also has the right to withdraw from the contract.
Upon delivery of a new item, the Buyer shall return to the Seller at his expense the item originally delivered (including all delivered accessories).
If the Buyer does not report the defect without undue delay after he was able to find it out in a timely inspection and with sufficient care, the court will not grant him the right to defective performance. If it is a hidden defect, the same applies if the defect was not reported without undue delay after the Buyer could find it with sufficient care, but no later than two years after delivery of the item.
8. Quality guarantee
As a guarantee of quality, the Seller undertakes that the item will be suitable for use for the usual purpose for a certain period of time or that it will retain its usual properties. These effects are also indicated by the warranty period or the shelf life of the item on the packaging or in advertising. The warranty can also be provided for an individual part of the item - a lifetime warranty for the repaired place.
The warranty period runs from the delivery of the item to the Buyer; if the item has been sent under the contract, it runs from the time the item reaches its destination. If the purchased item is to be put into operation by someone other than the Seller, the warranty period runs only from the date of putting the item into operation, if the Buyer ordered the commissioning no later than three weeks after taking over the item and duly and timely provided the necessary cooperation.
The Buyer is not entitled to a warranty if the defect caused an external event after the transfer of the risk of damage to the goods to the Buyer.
The buyer is acquainted with the fact that the repaired stick was originally new, then professionally used and then damaged or broken and only then was repaired by our Flexlite technology, which is not approved by the manufacturer and the manufacturer is not responsible for the repair. The repaired stick has different properties than the original new stick. Repaired hockey stick is a product sold under the brand Repaired Hockey Sticks and this product is made from the remains of broken hockey sticks from the original manufacturer. The repaired stick may differ from the original new stick.
All product and company names are trademarks registrované or registered trademarks of their respective holders. The use of them does not imply any affiliation or consent to them. Their mention on our website serves only to identify and distinguish our offer in services to end customers. All specifications are subject to change without notice.
Bauer, Nexus and Supreme are registered trademarks of Bauer Hockey Inc.; CCM, Ribcor, Pro Tacks and SicKick are registered trademarks of Sport Mask Inc.; Easton is a registered trademark of Easton Baseball / Softball Inc.; RBZ is a registered trademark of Taylor Made Golf Company, Inc.; Sher-Wood is a registered trademark of Sher-Wood Athletics Group Inc.; True and XCore are registered trademarks of True Temper Sports, Inc.; Warrior is a registered trademark of Warrior Sports Inc.Hockey. The online store www.repairedsticks.com does not produce hockey sticks and is not economically linked to their production. All hockey sticks available in our online store are used and repaired (these are refurbished goods). For an optimal experience, we recommend purchasing a new hockey stick directly from the manufacturer or official supplier. Repairing a used stick can reduce the quality of the stick.
IV. Withdrawal from the contract
1. Withdrawal from the contract by the consumer
Pursuant to § 1829 par. 1 let. a) of the Civil Code, the right to withdraw from the purchase contract within 14 days from the date of receipt of the goods. Withdrawal from the purchase contract may be sent by the Buyer within this period to the Seller's Contact Address or to the Seller's Contact E-mail or to the Seller's registered office, and the Seller will confirm its acceptance to the consumer without undue delay in text form. To withdraw from the purchase contract, you can use the sample form provided by the Seller.
Withdrawal from the purchase contract terminates the contract from the beginning. The goods must be returned to the Seller (other than cash on delivery, which the Seller does not accept) within 14 days of withdrawal from the purchase contract to the Contact Address, to any of the Seller's premises or to the Seller's registered office. The goods must be returned to the Seller undamaged, unworn and uncontaminated and, if possible, in the original packaging.
The buyer encloses a copy of the delivery note and invoice - tax document, if issued, or other document proving the purchase of goods, as well as a written statement of withdrawal from the purchase contract and the chosen method of refund (transfer to account, personal collection of cash or postal voucher or otherwise). The statement must also contain the contact address, telephone number and e-mail address of the Buyer.
Within ten days of the return of the goods by the Buyer, the Seller is entitled to inspect the returned goods, in particular in order to determine whether the returned goods are not damaged, worn or partially consumed. The Buyer acknowledges that if the goods returned by the Buyer are damaged, worn or partially consumed, the Seller is entitled to compensation from the Buyer for the damage caused to him. The Seller is entitled to unilaterally set off the right to compensation for the damage against the Buyer's right to a refund of the purchase price and the cost of delivery of the goods.
The Seller will return to the Buyer all received funds, including delivery costs. The Seller will return the money within 14 days of withdrawal from the Purchase Agreement by the Buyer, (i) in the same way as received by the Buyer, or (ii) in the manner requested by the Buyer, (iii) but always by sending to the bank account provided by the Buyer. or an account from which the funds were transferred to pay the purchase price (if the Buyer does not notify the Seller within 10 days of the withdrawal), with which the Buyer hereby agrees, provided that he does not incur any additional costs in this way. If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the received funds to the Buyer before the Buyer returns the goods or proves that he sent the goods to the Seller.
If the Buyer has chosen a method other than the cheapest method of delivery of goods offered by the Seller, the Seller shall reimburse the Buyer for the costs of delivery of goods in the amount corresponding to the cheapest method of delivery of goods offered.
When sending, the Buyer is obliged to pack the goods in a suitable package so that it is not damaged or destroyed. The purchase price and delivery costs cannot be refunded for goods substantially damaged or destroyed during transport as a result of the use of unsuitable packaging.
The costs associated with the return of goods to the Seller in the event of withdrawal from the purchase contract by the Buyer shall be borne by the Buyer, even if the goods cannot be returned by ordinary mail due to their nature.
The seller has the right to withdraw from the purchase contract in the cases specified in these terms and conditions and further if the goods for objective reasons (goods are no longer produced, the supplier stopped delivering to the Czech Republic, significantly increased its price or delivery costs) is not possible under the original conditions to deliver, or performance becomes objectively impossible, or if the Buyer has not settled all obligations to the Seller due on the date of issue of the order.
In the event that the Seller withdraws from the contract, the Seller will immediately inform the Buyer of this fact. In the event that the Buyer has already fully or partially paid the purchase price, the amount received will be returned non-cash to the account communicated for this purpose by the Buyer or the account from which the funds were transferred to pay the purchase price (if the Buyer does not notify the Seller within 3 days of withdrawal) , within 10 days of withdrawal from the purchase agreement.
If a gift has been provided together with the goods, the gift contract is lost by withdrawal from the purchase contract by either party and the Buyer will send this gift together with the returned goods to the Seller.
In the event of withdrawal, the Buyer is obliged to return the complete, ie including all delivered accessories, with complete documentation, undamaged, clean, if possible including the original packaging, in the condition and value in which he received the goods.
2. Withdrawal in other cases
If the Buyer Entrepreneur is allowed to withdraw from the purchase contract within fourteen days, then the Buyer acknowledges that the returned purchase price may be reduced by what has decreased the value of the goods.
If the Buyer entrepreneur is allowed to withdraw from the purchase contract within fourteen days and the returned goods are not in the original packaging, including all parts and accessories, then the Buyer acknowledges that the Seller reserves the right to charge for such a return, in such an amount that the Seller it offsets the costs necessary to resell the goods.
The buyer cannot withdraw from the contract or demand delivery of a new item if he cannot return the item in the condition in which he received it. This does not apply if the condition has changed as a result of an inspection in order to detect a defect in the item; if the Buyer used the item before the discovery of the defect; if the Buyer has not caused the impossibility of returning the thing in an unaltered state by act or omission; or if the Buyer sold the item before the discovery of the defect, if he consumed it, or if he changed the item in normal use; if this has happened only in part, the Buyer will return to the Seller what he can still return, and will give the Seller compensation up to the amount in which he benefited from the use of the item. If the Buyer does not report the defect in time, he loses the right to withdraw from the contract.
V. Information security and protection
The Seller declares that all personal data is confidential, will be used only to perform the contract with the Buyer, marketing actions of the Seller (and those carried out with the contractual partners of the Seller) and verify the creditworthiness, credibility and payment morale of the Buyer. the seller has made a special offer to the buyer. None of the provided personal data will be otherwise disclosed, provided to a third party, etc. with the exception listed below and the situation related to distribution or payment related to the ordered goods (communication of name, account number and delivery address) or special marketing events. The seller shall ensure that the data subject does not suffer prejudice to his rights, in particular the right to respect for human dignity, and shall also ensure protection against unauthorized interference with the data subject's private and personal life. All personal data that is provided voluntarily by the Buyer to the Seller for the purpose of fulfilling the order, marketing actions of the Seller, checking the creditworthiness, credibility and payment morale of the Buyer are collected, processed and stored in accordance with applicable laws of the Czech Republic, especially Act No. 101/2000 Coll. ., on the protection of personal data, in the valid and effective wording, it is mainly a name, surname, address, date of birth and / or birth number, telephone number, e-mail address, signature or biometric signature. The buyer gives the seller his consent to the collection and processing of this personal data for the purpose of fulfilling the subject of the purchase contract, use for marketing purposes of the seller (especially for sending commercial messages, including through third parties, telemarketing, sms) and to verify its creditworthiness. , credibility and payment morale, until the Buyer's written statement of disagreement with this processing sent to the Seller's address. In this case, the electronic form is also considered a written statement.
The buyer confirms that the personal data provided is accurate and that he was informed that this is a voluntary provision of personal data.
The Seller may authorize a third party to process the Buyer's personal data as a processor.
As part of the complaint procedure, the following information is required from customers: name, surname, address, telephone number, e-mail and signature or biometric signature. All personal data obtained in this way are processed exclusively for the purpose necessary for the settlement of the complaint and in accordance with Act No. 101/2000 Coll., On the protection of personal data, as amended.
The buyer has the right to access his personal data and the right to correct them, including the right to request an explanation and removal of the defective condition and other legal rights to this data.
Supervision over the protection of personal data is performed by the Office for Personal Data Protection (http://www.uoou.cz/).
Furthermore, the Seller may process so-called "cookies" with the consent to facilitate the provision of information society services, in accordance with the provisions of Directive 95/46 / EC on the purpose of "cookies" or similar tools and ensure that users are aware of information are stored in the terminal equipment they use. For this purpose, the Seller sets separate conditions for the use of cookies. Users have the option to refuse that "cookies" or similar tools be stored on their end devices, eg by launching the anonymous browsing functionality in their browser.
The seller reserves the right to use anonymized data on the activity of users of web applications to improve its services.
The Buyer agrees to the sending of information related to the goods, services or business of the Seller to the electronic address of the Buyer. The Buyer further agrees to the sending of commercial communications by the Seller. Consents according to both previous sentences can be revoked by the Buyer at any time.
VI. Opening hours
Orders through the online store 24 hours a day, 7 days a week.
In the event of a failure of the information system or force majeure, the Seller is not responsible for non-compliance with operating hours.
VII. Prices
All prices are negotiable. In the online e-shop www.repairedsticks.com there are always current and valid prices, in EURO currency (EUR).
The prices listed for individual products are final, ie including VAT, or all other taxes and fees that the consumer must pay to obtain the goods, but this does not apply to any fees for transport, cash on delivery and communication costs of means of distance, which are listed in the so-called shopping cart and their amount depends on the choice of the Buyer .
However, the buyer acknowledges that the final prices for products are quoted after rounding to whole crowns in accordance with applicable law, so in specific situations in the final sum of all purchased products may deviate slightly from the purchase price, this is due to due to rounding to whole crowns. Detailed breakdown of the purchase price, incl. pennies is always listed in the
Buyer's cart.
The special prices are valid until the stock is sold out, stating the number of pieces of special goods or for a specified period of time.
The original price means the price of the goods at which the Seller offered the goods in question without taking into account all possible bonuses, marketing campaigns to support sales and other discounts at its e-shop, or the price non-bindingly recommended by the manufacturer or distributor, always showing the best prices. reflects the price level of the product on the market.
The Buyer acknowledges that there may be cases where no contract is concluded between the Seller and the Buyer, especially in the case where the Buyer orders goods at a price published in error due to an error in the Seller's internal information system. In such a case, the Seller informs the Buyer of such a fact.
The Seller reserves the right to declare the purchase contract invalid, if there has been misuse of personal data, misuse of the payment card, etc., or due to the intervention of an administrative or judicial authority, the Buyer will be informed of such a procedure. The buyer acknowledges that in these cases, the purchase contract cannot be validly concluded.
VIII. Ordering
This price will be stated in the order and in the message confirming the receipt of the order of goods.
You can order in the following ways:
through e-shop
The buyer will be informed of the exact time of delivery of the ordered goods via e-mail. The length of delivery of the ordered goods and the price of transport depends on the method of transport that the Buyer chooses in the second step of the order within his basket.
IX. Payment Terms
The Buyer has the opportunity to pay the purchase price for the goods to the Seller in addition to other methods listed in the web interface and in one of the following ways:
- in cash or by card when paying cash on delivery to the carrier
- cashless transfer to the Seller's account No. 225645897/0600
- cashless via PayPal payment service
In justified cases (especially for orders with a total price over Eur 200), the Seller may require an advance on the purchase price. The Seller is entitled to demand payment of the full price of the goods before sending or handing over to the Buyer (§ 2119 paragraph 1 of the Civil Code shall not apply).
Any other conditions of payment of the Buyer in connection with the above methods of payment of the price of goods are listed on the web interface, in the order and will be specified in the acceptance of the order. Instructions for non-cash payment (especially the variable symbol) will be communicated to the Buyer in the order confirmation.
In the case of payment in cash or in the case of payment on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 5 working days of concluding the purchase contract. The Buyer's obligation to pay the purchase price is fulfilled in the case of non-cash payment at the moment the relevant amount is credited to the Seller's account.
The goods remain the property of the Seller until full payment and acceptance, but the risk of damage to the goods passes to the acceptance of the goods by the Buyer.
The Buyer's billing information cannot be changed retroactively after sending the order.
The Seller reserves the right to offer the Buyer only selected methods of payment at its own discretion.
X. Delivery conditions
1. Delivery methods
The methods of delivery of goods are listed in the web interface. The specific method of delivery of goods will be chosen by the Buyer in the order and confirmed by the Seller in acceptance of the order. In the event that the Buyer does not choose the method of transport in the order, the Seller shall determine it.
The seller ensures or mediates delivery through the carrier:
GLS (General Logistics Systems Czech Republic s.r.o., IČO: 26087961).
DPD (Direct Parcel Distribution CZ s. r. o., IČO: 61329266)
The costs of delivery of goods, depending on the method of dispatch and receipt of goods are listed on the web interface, will be specified in the Buyer's order and in the acceptance of the order by the Seller.
In the event that for reasons on the part of the Buyer it is necessary to deliver the goods repeatedly or in a manner other than agreed, the Buyer is obliged to pay the costs associated with such delivery.
Delivery of goods according to these terms and conditions means the moment of delivery of goods to the Buyer in accordance with the purchase contract. Unreasonable rejection of the goods by the Buyer is not considered a breach of the obligation to deliver the goods by the Seller or a withdrawal from the contract by the Buyer.
Individual modes of transport are offered according to the current availability of individual services and with regard to capacity and travel options. In the event of force majeure or failure of the information system, the Seller is not responsible for delayed delivery of goods.
2. Other conditions
The buyer is obliged to check the condition of the shipment together with the carrier immediately upon delivery (number of packages, integrity of the tape with the company logo, damage to the box) according to the enclosed consignment note. The buyer is entitled to refuse to accept a shipment that is not in accordance with the purchase contract by the fact that the shipment is, for example, incomplete or damaged. If the Buyer accepts such a damaged consignment from the carrier, it is necessary to describe the damage in the carrier's handover protocol. By signing the delivery note (or other similar document), the Buyer confirms that the consignment of goods met all the requirements and acknowledges that a claim for goods due to violation of the packaging of the consignment is no longer possible.
Incomplete or damaged shipment must be immediately notified by e-mail to info@repairedsticks.com, write a damage report with the carrier and send it without undue delay to the Seller by e-mail. An additional claim for incompleteness or external damage to the shipment does not deprive the Buyer of the right to complain about the item, but gives the Seller the opportunity to prove that this is not a breach of the purchase contract.
In the event that the Buyer does not take over the goods and does not withdraw from the purchase contract in accordance with these terms and conditions, the Seller is entitled to reimbursement of costs associated with delivery of goods and storage (for storage at the Seller for each day of delay in the amount of max. however, a maximum of a total of EUR 20 or up to the purchase price, if lower than EUR 20), as well as other costs incurred by the Seller due to non-acceptance of the goods by the Buyer, and further has the right to withdraw from the purchase contract.
3. Competitions and deadlines for collecting winnings
In the event that the winner wins in a competition organized by the Seller, this winner is obliged to collect the prize within 30 calendar days from the date on which the results of such a competition were announced by the Seller. The winner's right to win expires in vain upon expiry of this period, when the prize is forfeited in favor of the organizer.
XI. Warranty conditions
The warranty conditions for the goods are governed by the Seller's Complaint and the relevant legal regulations of the Czech Republic. Proof of purchase usually serves as a warranty card (for details, see Complaints).
XII. Final Provisions
If the relationship related to the use of the website or the legal relationship established by the purchase contract contains an international element, then the parties agree that the relationship is governed by Czech law.
Relationships and any disputes that may arise on the basis of the contract will be resolved exclusively in accordance with the law of the Czech Republic and will be resolved by the competent courts of the Czech Republic.
Consumer complaints are handled by the seller via the email address info@repairedsticks.com. The seller will send information on the settlement of the buyer's complaint to the buyer's e-mail address. If an out-of-court settlement of the dispute is approached, then the Seller recommends that the Buyer first use the contact with the Seller to resolve the situation.
The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, Internet address: http://www.coi.cz, is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under the purchase agreement.
European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Internet address: http://www.evropskyspotrebitel.cz is a contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (the Online Consumer Dispute Resolution Regulation).
In relation to the buyer, the seller is not bound by any codes of conduct in the sense of the provisions of § 1826 par. 1 let. e) of the Civil Code.
The contract is concluded in the English language. If a translation of the text of the contract is created for the needs of the buyer, it applies that in the event of a dispute over the interpretation of terms, the interpretation of the contract in the Czech language applies.
In the event that any provision of the General Terms and Conditions is (or becomes) invalid, ineffective or inapplicable, the provision that most closely approximates the invalid, ineffective or inapplicable provision shall apply instead. The invalidity, ineffectiveness or inapplicability of one provision shall not affect the validity of the other provisions. The purchase contract (including business conditions) can only be changed or supplemented in writing.
In matters not regulated by the purchase contract (including the order and its acceptance) and the general terms and conditions (or possibly communication between the parties), the legal relationship is governed by the conditions set out in the web interface. Information on the individual technical steps leading to the conclusion of the purchase contract can be seen from the web interface.
Unless otherwise agreed, all correspondence related to the purchase contract must be delivered to the other party in writing, by e-mail, in person or by registered mail through the postal service provider (at the option of the sender). It is delivered to the Buyer to the e-mail address specified in his user account or in the order, or as part of communication between the parties.
The Seller is entitled to sell goods on the basis of a trade license and the Seller's activities are not subject to any other permit. Trade licensing is carried out within the scope of its competence by the relevant trade licensing office. The Czech Trade Inspection Authority (http://www.coi.cz/) checks compliance with legal regulations concerning technical requirements for goods and the safety of goods. The Czech Trade Inspection Authority also checks compliance with consumer protection regulations. Consumers' rights are also defended by their interest groups and other entities for their protection.
Any complaints are handled by the Seller via the Contact e-mail, or the Buyer may contact the entities calculated in the previous paragraph. The Seller is not bound by any codes of conduct in relation to the Buyer or does not voluntarily observe any such (in the sense of § 1826 paragraph 1 letter e) of the Civil Code).
The content of the Seller's website, all materials on it (texts, photographs, images, logos, etc.) and in related print media (promotional leaflets, advertisements, etc.), including the web interface software and these general terms and conditions, is protected by Seller's copyright. and may be protected by other rights of third parties. The Content may not be changed, copied, reproduced, distributed or used by any third party for any purpose without the written consent of the Seller. In particular, it is forbidden to make photographs and texts placed on the web interface available for a fee or free of charge. In the event of non-compliance with this prohibition, the Seller will proceed in accordance with Act No. 121/2000 Coll., The Copyright Act, as amended. Names and designations of products, goods, services, companies and corporations may be registered trademarks of their respective owners.
The web interface may use Google Analytics, provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, using the Buyer and Web Interface Users, to help the Buyer and the User use the Web Interface. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website and compiling reports on website activity for Seller and web interface operators, and for using the Internet in general.
Google may also provide this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate the IP address of Buyer and Users with any other data at its disposal. Buyers and Users of the web interface may refuse the use of cookies by selecting in the appropriate settings in the internet browser, but in this case it is not excluded that it will not be possible to fully use all the functions of the web interface. By using the web interface, Buyers and Users agree to the processing of data about them by Google, in the manner and for the purpose set out above.
The seller is not responsible for errors caused by third party interventions in the web interface or as a result of its use contrary to its purpose. When using the web interface, the User and the Buyer may not use procedures that could adversely affect its operation and may not perform any activity that could allow him or third parties to interfere or use the software or other components of the web interface and use the web the interface or part thereof or the software equipment in a way that would be contrary to its purpose or purpose.
The Purchase Agreement, including the business conditions, is stored and archived by the Seller in electronic form and is not accessible to third parties (the provisions of these conditions and the Act on the provision of the purchase agreement and business conditions to the Buyer are not affected in any way). The Seller will provide the Purchase Agreement, including the business conditions, to the Buyer upon request in text form (in electronic form by sending by e-mail).
In the event of an inquiry about the business conditions and the purchase contract, the Seller shall immediately provide the Buyer with all necessary information.
These General Terms and Conditions, including their components (GDPR), are valid and effective from 1.1. 2024 and cancel the previous version of the GTC, including its components, and are available electronically at www.repairedsticks.com.